Sometimes setting up a VPN service can give you an error code, the most likely error code is the error 691. The error 691 is an account authentication error, username and password are not active. If you have only just opened a new account with us, please wait for the second email from us with your account activation details. We have listed all possible error codes and solutions below...
VPN ERROR 789 & 792
This is an L2TP error. Try to use PPTP instead. If you are using VISTA, please make sure that you initiate the L2TP connection using our connection tool and not the network wizard. To use L2TP on Windows XP and 2000, you will need to download and run this registry file. Please restart your computer for the registy changes to take effect.
To install a .reg file, download it, locate the ipsec.reg file, double click it and accept when asked if you want to add to your registry. Reboot your machine for the changes to take place.
VPN ERROR 619
This error is most frequent on networks where PPTP is blocked. Select an L2TP server to connect. Please note that Windows XP might give error 789 with L2TP. Please see the solution above in that case. If you wish to use PPTP, please try by disabling your firewall.
VPN ERROR 691
This is a simple authentication error. Please make sure that you use the correct username and password. You might also get this error, if you try to log into the same VPN server more than once at the same time. If you suspect that someone else may be using your account, please contact us so that we can change your password.
VPN ERROR 806 or ERROR 721
A firewall or your ISP is blocking your VPN access. Please try connecting with both PPTP and L2TP. Our OpenVPN uses the standard ssl web port (443) and may pass through most firewalls. If both PPTP and L2TP fail with this error, please disable your firewall and try to connect after that.
VPN ERROR 807
Most likely your virus filter or firewall application is blocking your VPN access. Known applicationas are AVG, BlackIce, Zone Alarm, Avast 5.x . Please visit your filter solution vendor's website for the solution. (Please also see the similar error 806, 721).
VPN ERROR 809
This error is most frequent for mobile Internet users whose data plan expired or ran out of available credits.